Refund policy

OK. Breathe deeply… we love happy customers!

We are confident you will love your new Two Threads garment, but we do understand that sometimes returns are necessary.

So,  please folllow the steps below PRIOR to returning your purchase:

1. Contact us at  info@twothreads.com.au within 7 days of receiving your Two Threads order.

2. Explain your issue and we will endeavour to sort it out.

3. If your garment is faultly, we will look after you -quick as as a flash!

4. Size exchanges will be permitted only where we have stock availability.

IMPORTANT: Please be aware that refunds will NOT be provided on sale or promotional offers.

SALE ITEMS

Refunds will NOT be provided on ANY sale items. All sales are final. If the sale item you purchased is the wrong size then we will swap it for another size as long as we have it in stock. Please contact us at info@twothreads.com.au within 7 days of receiving your purchase to determine this. If we do not have an alternative size in stock then unfortunately we cannot offer a return, refund or exchange.

Exchanges

If you change your mind we are happy to exchange a garment, so long as it is unwashed, unworn,unused and in original condition. However you will need to pay postage to send it back to us, and for your replacement item.

We recommend you return your threads using Parcel Post, so you can track your parcel.

Unfortunately we can't take any responsibility for lost items.

All returns are to be delivered to:

Two Threads
16 Railway Crescent,
Hampton 3188
Victoria